Refund policy

|Refunds|

We handle returns on a case by case bases, mainly those cases where the item(s) are damaged during transit. We will NOT be responsible for refund or exchange if you do not like a scent after you have purchased it. Please keep this in mind when placing your order. Refunds will only be considered for unused items, with original labels and packaging.

WE WILL NOT ACCEPT ANY RETURNS OF CANDLES THAT HAVE ALREADY BEEN LIT!!!!

If you would like to inquire about a refund, please use our contact us page or send us an email at ohdluxecandles@gmail.com and we will determine your eligibility for a refund and get back to you. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

|Damages and issues|
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

|Exceptions / non-returnable items|
Certain types of items cannot be returned, such as special orders or personalized items. Unfortunately, we cannot accept returns on sale items or gift cards.

|Cancellations|

You have 48 hours after purchase in order to receive a full refund. In the case of a flash sales or online sales, we will only accept cancellation within 24 hours so that we will be able to restock the item, to be available for someone else.